Privacy policy

Who is responsible

ClipX at clipx.live is operated by the following business, which is responsible for the personal data described here:

Information we use

• Account: name, email, password hash, sessions, preferences and workspace memberships, to provide secure access and collaboration.
• Content: recordings, source links, edits, captions, exports and bookmarks, to create the clips you request.
• Social connections: account identifiers, display names, permissions and encrypted access credentials, to identify your selected account and publish with your authorization.
• Service records: processing status, publishing history, usage, subscription information and security records, to operate the service and investigate problems.
• Enquiries: information you send us, to respond and handle your request.

We use this information to provide the requested service, protect accounts and meet applicable legal obligations. Optional connections and publishing require your authorization. We do not sell personal data.

Your social accounts

Connecting an account does not publish a video. You choose the destination, content, post details and available visibility settings before submitting a post or schedule. Workspace members access content according to their roles; owners manage connections and publishing.

ClipX uses YouTube API Services to identify your channel and upload videos you approve. See the Google Privacy Policy. You can revoke ClipX access through Google account permissions.

When connected and available, TikTok provides your account identity and publishing options, and Instagram provides your professional account identity and publishing access. Their policies apply to data they receive: TikTok Privacy Policy and Instagram Privacy Policy.

Disconnecting in ClipX clears stored access credentials and cancels pending scheduled posts. Remove the platform authorization in its connected-app settings as well. Disconnecting does not delete already published videos or your ClipX recordings. You can request deletion of connected-account records using the process below.

Providers and international processing

Hostinger hosts our primary application server in Boston, United States. The operator is in Switzerland. Authorized personnel may access data for support, security and requests, and restricted recovery copies are kept for restoration.

If you request an available AI feature, audio is sent to Deepgram for transcription and a transcript may be sent to OpenAI for highlight suggestions. Social-account access credentials are not sent to those AI providers. Manual editing and rendering do not require AI services. When billing is enabled, Stripe handles payment details; ClipX does not store card numbers.

Publishing sends your finished video and post details to the selected platform. Instagram and TikTok may retrieve it through a temporary signed link. Providers may process data outside Switzerland, including in the United States. Contact us for the providers and transfer arrangements relevant to your use.

Cookies and embedded players

A session cookie keeps you signed in. Browser storage remembers your workspace and resumable uploads. If you open a YouTube or Twitch embedded player, that platform receives connection information and may use its own cookies under its policies.

Retention

Account records and content remain until you request deletion or we remove them for a documented service or legal reason. Inactive accounts are not automatically deleted. Archiving a clip does not erase its original recording; the Free plan’s three-day download window does not automatically erase the export.

Rotating server backups are retained for approximately 14 days. Separate recovery copies and legally required records are handled as part of a deletion request. Restricted backups are not used for normal product access, and deletion requests must also be respected when restoring a backup.

Your rights and contact

You can request access, correction, deletion or a copy of your information, and object to processing or withdraw authorization where applicable. Email marvin.kiefer@swisswebdev.ch, preferably from your account email. We may need proportionate identity verification to protect your data and other workspace members. We respond in accordance with applicable law and explain records we must retain.

Follow our data-deletion instructions. You may also contact the Swiss Federal Data Protection and Information Commissioner or your applicable supervisory authority.

Policy changes

We update this page when our practices change and communicate material changes through the service or account contact details where required.